Cover Letter Sample for Customer Experience Job

Cover Letter Sample for Customer Experience Job SAT / ACT Prep Online Guides and Tips If you're hoping to join a customer experience team, then you've got to have good people skills! In this sample cover letter, the applicant emphasizes her warm, patient, positive qualities, as well as her love for the company's products. Read on to see how Poppy presentsherself as a strongapplicant, and then continue on to the breakdown of what this letter does well. Cover Letter Sample for Customer Experience Representative Poppy Harrington14 Standish St.Cambridge, MA 02138edward.harrington@gmail.com * 555-555-5555 May 1, 2016 Zachary ParkerDirector of Customer RelationsLark Lenses102 Charles St.Boston, MA 024 Dear Zachary Parker, I’m excited to apply to the position of Customer Experience Representative with Lark Lenses, a position I learned about from Product Designer, Allie Saltman. As an experienced support representative and long-time patron of Lark Lenses (I’m wearing â€Å"Anderson† glasses as I type this), I’d be thrilled to join the Lark Lenses team. Please allow me to share my experiences as they relate to the responsibilities of Customer Experience Representative. For the past two years, I worked on the support team of marketing software start-up, DubStop. I taughtcustomers the ins and outs of the software and helped troubleshoot problems through phone, email, and live chat. Typical problemsincluded account set-up, payment processing issues, and software bugs. From this role in customer support, I developed stellar communication and organizational skills and the ability to think on my feet. While I love interacting with customers, I’m less passionate about marketing software and aimto work in the fashion industry. As I mentioned above, I’m a hugefan of Lark Lenses’ products and am inspired by the company’s devotion to high quality eyewear, low costs, and innovative customer service. My loyalty was cemented the first time I tried its home try-on service; I ended up ordering both my Andersons and the Winstonian sunglasses. As a devoted Lark Lenses' customer, I have the familiarity with your products to jump right in and hope, over time, to grow within your company. I’m confident that I have the personal qualities of warmth, patience, adaptability, sincerity, and energy to excel in the role of Customer Experience Representative. Lark Lenses inspires me withits innovative work at the crossroads of fashion and technology.I would love to learn more about the role and can be reachedby phone or email. Thank you very much, and I look forward to hearing from you soon. Sincerely, Poppy Harrington PoppyHarrington From her cover letter, it sounds like Poppy could turn her customers' frowns upside down. Customer Experience Cover Letter: The Breakdown Poppy's excited by the prospect of joining the Lark Lenses' team, and she makes sure the hiring manager knows it. She starts out by showing familiarity with the company; not only does she know someone who works in product design, but she was also wearing her Lark Lenses glasses as she wrote the letter. Poppy states thatshe has experience working in support and interacting with customers over the phone and through email and live chat. She also explains the reason she wants to switch, stating that she would prefer to work infashionover software. Poppy further expressesher excitementby saying she hopes to grow within the company. Poppy uses a few specific examples in her letter, describing some of her responsibilities at DubStop and her experiences with Lark Lenses and its home try-on program. Overall, her cover letter helps personalize her application and express her enthusiasm for the company and its available role in customer experience. Poppy's coverletter also features a traditional format, with her name and contact information at the top, followed by the date and the hiring manager's details. Should your cover letter look the same? A Note on Format If you're sending your cover letter by hard copy (rare) or as a Word attachment, then you'll likely use a similar format to the one you see in the sample above. However, if you're pasting your email directly into the body of an email or a text box on an application portal, then you don't really have to worry about these traditional headers. In the latter two cases, you can just start right in by addressing the hiring manager. In these plain text, electronic formats, a real-life signature's not part of the equation either.Think about how you're sending your letterand any other application instructions as you put on the final touches! As with your cover letter'scontent, make sure to be intentional about its overall look. What's Next? Looking for more samples? Check out our full cover letter guide with six sample letters, plus you'll find some great tips for writing your letter. Are you figuring out how to start your own letter? Our cover letter guide will help you push past writer's block with a clear step-by-step template.